Refunds & Quality Guarantee
What happens when a part is wrong, late or damaged.
Draft for legal review. This document is not yet in effect.
Our quality guarantee
Every order is inspected against an inspection plan before it ships, and the results are recorded on its Product Passport. If a part does not match the design and selections you approved, within the tolerances shown at checkout, we will remake it or refund it.
How to report a problem
Report problems within 14 days of delivery from your order page, with photos. We may ask you to return the part; we pay return shipping when the fault is ours.
Cancellations
Custom parts are made to order. You can cancel for a full refund until a partner shop accepts the job; after that we can only refund the work not yet done. Build Slots and live drops are authorised but not charged until the run is confirmed; if a run does not reach its minimum, every slot is released or refunded automatically.
Late deliveries
If we miss a guaranteed arrival date for reasons within our control, we credit the amount shown on your order automatically. You do not need to ask.
Refund timing
Refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank.